Effective Date: December 2024
At Connected Mumbai, we strive to provide excellent services and ensure customer satisfaction. This refund policy outlines the terms and conditions under which refunds will be processed for transactions made through our platform. By using our services, you agree to the terms outlined below.

1. General Eligibility for Refunds

1.1. Refunds are only available for services that meet the following criteria:
The service was not delivered as described.
There was an error or duplicate payment on our platform.
1.2. Refund requests must be made within [insert timeframe, e.g., 7 or 14 days] of the original payment date.

2. Non-Refundable Cases

Refunds will not be issued in the following cases:
Change of mind after the service has been availed.
Dissatisfaction due to subjective reasons not related to the quality of service provided.
Failure to utilize the purchased service within the stipulated time period.

3. Refund Process

3.1. To request a refund, please contact us at connected.bandra@gmail.com with the following details:
Full name Tyrrell Dsouza
Transaction ID or receipt number +91 98206 63307
Reason for requesting a refund
3.2. Refund requests will be reviewed within [insert timeframe, e.g., 5–7 business days] of receipt. You will be notified of the outcome via email.
3.3. Approved refunds will be processed within [insert timeframe, e.g., 7–10 business days] and will be issued back to the original payment method.

4. Service-Specific Policies

If a service-specific refund policy exists, such terms will override the general refund policy outlined here. Details of such policies will be provided at the time of purchase or booking.

5. Cancellation of Services

If you wish to cancel a service before its commencement, please email us at connected.bandra@gmail.com. Cancellation eligibility and any applicable fees will be determined based on the service terms.

6. Changes to this Refund Policy

We reserve the right to amend this refund policy at any time. Updates will be posted on our website at www.connectedmumbai.com, and it is your responsibility to review the policy periodically.

7. Contact Us

If you have questions or need clarification about this refund policy, please contact us:
Email: connected.bandra@gmail.com